Frequently Asked Questions

How Long Does Shipping Take?

Our shipping typically takes between 6–9 business days to New Zealand. With every order, you will receive a tracking number that allows you to monitor the status of your shipment.

What Happens If My Order Is Damaged During Transit?

If your order was damaged during shipping, please send us a message at info@lasomi.com describing the issue, and we will investigate the matter. In most cases, we will resend your order free of charge.

What Is Your Return Policy?

We offer a 60-day return policy. If there is any issue with your order, simply send us a message at info@lasomi.com.

Please note that we can only accept returned products that meet our return policy requirements. You can review our return policy details HERE.

If you have any further questions or concerns, please feel free to contact us at any time: info@lasomi.com.