Privacy Policy

Privacy Policy

At Lasomi, we are responsible for processing personal data in accordance with this Privacy Policy. We process and use your data securely and in full compliance with applicable data protection regulations. If you have any questions regarding privacy, please contact us at info@lasomi.com.

Article 1 – Company Identity

Lasomi is located at:

Address:
Al Shmookh Business Center, One UAQ, UAQ Free Trade Zone, Umm Al Quwain, United Arab Emirates

Email:
info@lasomi.com

Customer Service Hours

Monday to Friday: 8:00 AM – 6:00 PM
Saturday and Sunday: 10:00 AM – 4:00 PM

We will respond to your inquiry within 24 hours.

Lasomi respects your privacy. Your email address is completely secure. We do not sell or rent your personal information (such as your email address, name, or other personal details) to third parties without your consent. We collect, store, and use your personal information solely to customize the content, services, and advertising we provide based on your preferences and interests.

Article 2 – Purchase of Goods

Payment

When purchasing goods through Lasomi, you may be required to provide information relating to your credit card or another payment method. You represent and warrant to Lasomi that such information is accurate and that you are authorized to use the payment method provided.

You are responsible for all taxes associated with your purchase of goods through the service.

Loss and Cancellation

Title to and risk of loss for all goods ordered by you pass to you upon delivery to the shipping carrier.

We reserve the right to cancel any order for goods at our sole discretion and for any reason.

Article 3 – Your Protection

Lasomi is owned and operated by Lasomi ("Lasomi," "we," "us," or "our"). We are committed to protecting your privacy.

At Lasomi, we never share our customers' information with third parties except as described in this Privacy Policy. We use the information you provide to respond to your requests, customize future purchases, improve our business, and communicate with you.

We continually strive to personalize and improve your Lasomi shopping experience.

Your use of the website is subject to this Privacy Policy ("Policy") and the website's Terms and Conditions ("Terms"). Capitalized terms used in this Policy are defined either in the Terms or elsewhere in this Policy.

This Policy explains:

  • What information we collect through the website;

  • How we use and/or disclose that information;

  • How we manage and protect that information.

By using this website, you agree to the terms of this Policy. If you do not agree with any part of this Policy, you should not use this website.

Please note that this Policy applies only to information collected through this website and does not apply to information collected by other means or from other sources.

We are committed to ensuring that all information you provide remains confidential and secure. To help you understand how we handle your information, we explain below what information we collect and how it is used.

We will never collect sensitive personal information without your explicit consent.

The information we maintain is intended to be accurate and up to date. You may request access to the information we hold about you by contacting us (an administrative fee may apply). If any information is inaccurate, we will promptly correct or remove it.

Article 4 – Personally Identifiable Information (PII) – Collection of Personal Data

We collect personally identifiable information ("PII") that you voluntarily provide when registering or responding to specific information requests made by us.

We may also collect your Internet Protocol ("IP") address in order to diagnose server issues and administer this website. An IP address is a number assigned to your computer when you access the internet. Your IP address may also be used to identify you during a specific session and to collect broad demographic information.

When using the website, we may ask you to provide your email address.

When purchasing vouchers or products, you may be required to provide some or all of the following personal information:

  • First and last name

  • Postal address

  • Email address

  • Date of birth

  • Telephone number

  • Payment information, including credit card details or other payment method information

Article 5 – Use and Disclosure of Personal Information

All personal information is stored in accordance with applicable data protection laws.

We use personal information to provide you with information about Lasomi, to properly deliver our services, and to market our products and services to you.

It is our policy not to sell or disclose personally identifiable information (PII) to third parties outside of our affiliated companies, except where necessary for fraud prevention and detection.

We will never sell or rent your personal information to third parties for their marketing or commercial purposes without your prior consent.

However, we may share your personal information with our agents, contractors, and service providers who assist us in using your information in accordance with this Privacy Policy. For example, we may engage third parties to provide marketing support, customer service support, or payment processing services.

We also reserve the right to disclose personal information at any time in order to:

  • Comply with applicable laws;

  • Respond to requests from governmental, regulatory, legal, or law enforcement authorities;

  • Comply with legal proceedings or legal obligations;

  • Protect our rights, property, website, and users of the website.

Please note that, as part of the uses described above, we may transfer your personal information internationally, including to countries outside the European Economic Area (EEA).

Some countries outside the EEA may not provide the same level of data protection as countries within the EEA. By providing us with your personal information, you acknowledge that once your information has been transferred and processed in accordance with this Policy, we are not responsible for how third parties subsequently handle that information.

Article 6 – Cookies

We use "cookies," a technology that stores information on your computer through your web browser.

Many websites use cookies because they enable website operators to perform useful functions, such as determining whether a computer or user has visited the website before.

You can usually modify your browser settings to prevent the use of cookies. However, if you do so, some features of the website and services may not function properly.

The information stored in cookies is used to identify you, allowing us to:

  • Provide a more efficient service;

  • Improve your user experience;

  • Analyze visitor behavior and website usage patterns.

In addition, third-party advertisers or advertising servers may place or recognize unique cookies in your browser while serving advertisements on this website (where applicable).

The use of cookies by such third-party advertisers or advertising servers is governed by their own privacy policies and is not covered by this Privacy Policy.

Please note that the use of this website is not intended for individuals under the age of 18.

Article 7 – Emails

We may send you emails for the following purposes:

Service-Related Communications

As part of providing our services, we may send emails in situations such as:

  • After registration, to provide your account details;

  • After registration, to provide information about your account;

  • Reminder emails regarding services we offer, particularly if you have not used them recently;

  • To provide information, products, or vouchers you have requested.

Marketing Communications

We may also send:

  • Newsletters;

  • Promotional emails;

  • Information regarding related Lasomi products and services.

With respect to marketing and promotional emails, we will always provide you with the opportunity to unsubscribe or opt out of future communications.

Article 8 – Security and Storage

Personal information stored by us is protected in accordance with our internal security policies and applicable laws.

We retain personal information for a period of three (3) years following the most recent access to or use of our services.

Regarding information transmitted between the website and users, we take reasonable precautions to protect such information. However, we cannot guarantee that unauthorized third parties will never gain access to information transmitted over the internet, nor can we completely prevent accidental disclosure during transmission.

By using the website, users acknowledge and accept these inherent risks associated with online communications.

Article 9 – Transfer of Information Under Certain Circumstances

In the event of a sale, merger, consolidation, change of control, transfer of substantial assets, reorganization, or liquidation of Lasomi, we may, at our sole discretion, transfer, sell, assign, or otherwise disclose information collected through the website, including but not limited to personally identifiable information (PII), to one or more relevant third parties.

Article 10 – Customer Service

If you have any questions, concerns, or would like to request access to the personal information that Lasomi holds about you, please feel free to contact us.

Email:
info@lasomi.com

Customer Service Hours

Monday to Friday: 8:00 AM – 6:00 PM
Saturday and Sunday: 10:00 AM – 4:00 PM

We aim to respond to all inquiries within 24 hours.

Article 11 – Disclaimer

By purchasing products through this website, the customer acknowledges and agrees that payment processing for products is handled through third-party payment systems.

The customer’s basic financial information may be shared with third-party payment processors and the entities responsible for operating and managing those payment systems.

Any information received by such third-party payment processors will be handled in accordance with their own privacy policies and terms and conditions.

The customer agrees that Lasomi shall not be liable for the actions, operations, security practices, or policies of third-party payment systems or their operators regarding payment processing services related to products offered through this website.

Article 12 – Changes to This Policy

Please note that this Privacy Policy forms part of the Terms and Conditions governing the use of this website and forms part of the agreement between you and Lasomi.

We reserve the right to modify this Policy, in whole or in part, at any time and at our sole discretion.

Any changes to this Policy will become effective immediately upon posting the revised version on the website.

Depending on the nature of the changes, we may provide notice by:

  • Posting a notice on the website homepage; or

  • Sending an email notification if we have your email address.

In all cases, your continued use of the website following any changes constitutes your acceptance of the revised Policy.

If you do not agree with any part of the Policy as amended from time to time, you should discontinue your use of the website.

Article 13 – Proprietary Rights in the Lasomi Service

Service Content, Software, and Trademarks

You may use the Lasomi service only for conducting legitimate business transactions with Lasomi.

You may not use automated technologies to extract, scrape, collect, or otherwise obtain information from the Lasomi service or access the service for unauthorized purposes.

If Lasomi restricts your access to the service (including by blocking your IP address), you agree not to attempt to circumvent such restrictions, including by masking your IP address or using proxy services.

The technology and software underlying the Lasomi service, or distributed in connection with it (the “Software”), are owned by Lasomi, its affiliates, and its partners.

You agree not to:

  • Copy the Software;

  • Modify the Software;

  • Create derivative works based on the Software;

  • Reverse engineer, decompile, or disassemble the Software;

  • Attempt to discover the source code;

  • Sell, assign, sublicense, or otherwise transfer rights in the Software.

Service Content

The Lasomi service may contain images, graphics, fonts, text, designs, and other content or features ("Service Content") protected by intellectual property laws.

Unless expressly authorized by Lasomi, you agree not to:

  • Modify Service Content;

  • Copy Service Content;

  • Frame or reproduce Service Content;

  • Rent, lease, loan, sell, distribute, or sublicense Service Content;

  • Create derivative works based on Service Content.

Any use of the Lasomi service or Service Content not expressly permitted herein is strictly prohibited.

All rights not expressly granted remain reserved by Lasomi.

Trademarks

The name "Lasomi" and all associated logos are trademarks and service marks of Lasomi (collectively, the "Lasomi Marks").

Other company names, product names, service names, and logos appearing through the Lasomi service may be trademarks or service marks of their respective owners.

Nothing contained in these Terms or on the Lasomi service shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use the Lasomi Marks without prior written permission from Lasomi.

Any goodwill generated through the use of the Lasomi Marks shall inure solely to the benefit of Lasomi.

Third-Party Materials

Under no circumstances shall Lasomi be liable for any content or materials provided by third parties, including users, or for any loss or damage resulting from the use of such content or materials.

To the fullest extent permitted by law, providers of third-party content and materials are intended third-party beneficiaries of these Terms with respect to their content and materials.

Lasomi may preserve content and may disclose content where required by law or where it reasonably believes that such preservation or disclosure is necessary to:

  • Comply with legal obligations, legal processes, or governmental requests;

  • Enforce these Terms and Conditions;

  • Respond to claims that content infringes the rights of third parties;

  • Protect the rights, property, or personal safety of Lasomi, its users, or the public.