Return & Refund Policy

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

If your product is unused, in its original packaging, you are still within the 60-day purchase period, and the product meets the conditions listed below, we will gladly offer you a refund. We provide a 100% Satisfaction Guarantee or Your Money Back because we are confident that our products are of the highest quality and will exceed your expectations.

To initiate a return, please first contact us at info@lasomi.com.

Items returned to us without prior authorization will not be accepted.

Refunds

We will notify you whether your refund has been approved or not. If approved, you will automatically receive a refund via your original payment method within 7 business days.

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

The cost and process of returning products to us are the sole responsibility of the customer, and return shipping costs are non-refundable.

If more than 10 business days have passed since your return was approved, please contact us at info@lasomi.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you currently have and, once the return has been accepted, place a separate order for the new item.

Items Not Eligible for a Full Refund

Discounted items are not eligible for a cash refund. If the return conditions outlined above are met and the return is approved, you will receive store credit instead.